WHAT YOU GET:
Taking advantage from onboarding to provide to new recruits a practical tools to develop their skills and to adapt them to the competences required by the company.
You will learn the code of interpersonal communication, how to focus on achieving the objective, how to give feedback, how to manage conflicts, how to deal with complaints, how to influence and empower your colleagues, how to focus on serving internal/external clients and how to obtain security to bring to the team.
"I found it a very enjoyable course in which I learned a set of very interesting techniques that I had never seen before when I was studying".
Juan Sánchez, warehouse technician, Cepsa
AIMED AT: NEW STAFF
TOPICS:
- The habits and keys of communication
- Communication as a game of emotions
- The habit of reacting from our emotion
- Leaving the past behind and looking to the future
- Styles, attitudes and effectiveness in oral, online and telephone communication
- Focus on the objective
- Mastering the art of questioning
- Ensuring feedback
- How to motivate and move forward: empathy and assertiveness
- Getting a good disposition
- The imperative, the conditional and the prejudices
- Create a communicative context that evokes positive emotions
- Manage complaints, claims and conflicts
- Managing difficult situations
- Resilience
- Positive influence
CHARACTERISTICS:
Innovative course, author's course, with entertaining videos, with the best practices, with concrete techniques.
With discounts according to the number of participants, with versions in Spanish and English.
DIPLOMA
BUY: request registration, payment details and invoicing at info@jmpgrup.com
A basic course for newcomers to the company. An indispensable, creative onboarding that provides a code of communication and the keys to efficiency and the development of new talent.
