WHAT YOU GET:
Techniques that facilitate day-to-day interpersonal communication with colleagues and patients: understanding the emotions of the communicative process, understanding the needs of the interlocutor, knowing how to give the right feedback, learning to use motivating language, managing tense situations, etc.
And above all to equip yourself with a set of techniques to gain self-control, self-esteem and empowerment. These are the fundamental tools for gaining resilience in the face of difficulties and recovering energy.
"It's been very inspiring and I've learned interesting techniques to communicate and know how to dose my energy correctly, as well as how to recover it."
Xavi Velasco, nurse, Government of Catalonia
AIMED AT: HEALTH PERSONNEL
TOPICS:
- Understanding the emotions of the communicative process
- Knowing how to lead from the past to the future
- Mastering interpersonal communication
- Mastering Feedback
- The keys to positive language
- Managing complaints
- New habits
- Training the mind
- Rapid relaxation techniques
- Techniques for improving self-esteem
- Discover
- Re-envisioning
- Mood Recovery
- Influence and empowerment
CHARACTERISTICS:
Innovative course, author's course, with entertaining videos, with the best practices, with concrete techniques.
With discounts according to the number of participants, with versions in Spanish and English.
DIPLOMA
BUY: request registration, payment details and invoicing at info@jmpgrup.com
A course that provides a set of practical tools essential for managing relationships with colleagues and patients in hospitals and social health centres.
