WHAT YOU GET:
The use of very powerful techniques which we can train and thus become a habit that gives us security in this type of situation.
These tools will help us to position ourselves more effectively in situations where, after announcing to a person (client, patient, colleague, collaborator, superior) something that he or she dislikes or finds unpleasant, he or she reacts in an unpleasant, critical way...
These techniques have been tested on thousands of participants and have given excellent results.
"A very effective training that teaches to manage conflicts in an efficient way and always looking to the future"
Alba Sánchez, Head of Continuous Improvement at Adams Foods Group.
AIMED AT: ALL THE STAFF
TOPICS:
- The past, present and future
- Leaving the past behind
- The objective
- Mastery of positive language
- We shut up.
- We oppose
- The third way
- The 3 in 1
- The objective
- The Phrase Converter
- In the face of insult
- In the face of anger
- Habits
CHARACTERISTICS:
Innovative course, author's course, with entertaining videos, with the best practices, with concrete techniques.
With discounts according to the number of participants, with versions in Spanish and English.
DIPLOMA
BUY: request registration, payment details and invoicing at info@jmpgrup.com
A fundamental course to know how to handle claims or difficult situations develop in the day to day
